Lesson Terms and Conditions
01. Lesson Cancellations I operate a 24hr cancellation policy, if you cancel your lesson less than 24 hours before, you will lose your full lesson amount. In addition, if you do not show for your lesson at the agreed time, you will also lose the full cost of your lesson. However, I reserve the right to postpone lessons if I consider the weather or road conditions to be unsuitable or dangerous. Unfortunately, I cannot be held responsible for any costs incurred as a result of me having to postpone any lessons, for appropriate reasons. I will reschedule any lessons cancelled by myself.
02. Qualifications I am legally authorised to give driving tuition in the UK by the Driver and Vehicle Standards Agency (DVSA).
03. Driving Licence and Eyesight You must hold a current, valid driving licence (provisional or full), which must be with you at all times during lessons. You must also check that you can read a number plate at a distance of 20.5 metres (i.e. about 5 car lengths).
04. Safety, Comfort and Well-Being Safety is a shared responsibility as identified below: * In the interests of comfort and safety you are advised to wear suitable footwear and clothing which does not restrict movement, is inappropriate, or is uncomfortable. * It is important you act responsibly at all times and give your undivided attention to the driving task at hand. Should anything be distracting you during your lesson it is important that you make me aware of this fact even if it is something I am doing. Similarly if you are feeling uncomfortable or uneasy about any driving task please let me know. * In an emergency situation it is important you follow my instructions and allow me to take control of the steering wheel if necessary to avoid an incident. I may also need to make use of the dual controls (i.e. brake and or clutch pedals) and thus override your use of them. * I will always deliver any instructions or take any actions (even in an emergency) in a calm and measured manner so as not to alarm you, make you feel uncomfortable or dishearten you in any way. * You can be assured I will not use improper language or suggestive behaviour and/or physical contact. * You must take note of any medication you are taking which may affect your ability to drive safely and advise me accordingly before taking any lesson booked. Similarly, you should inform me of anything you feel might impact on your ability to undertake the proposed lesson safely. * In the event it becomes apparent you are unable to concentrate due to illness, tiredness, or your emotional state of mind I reserve the right to terminate the lesson early or require your agreement to choose an alternative learning activity which can still be undertaken safely.
05. Driving under the influence To ensure the safety of you, me and other road users I reserve the right to cancel any lesson if you are or if I suspect you are under the influence of drugs, legal highs and/or alcohol (prescribed or otherwise). If this occurs the full training fee for the period in question will be lost or charged.
06. General conduct I will be courteous, polite, tidy and punctual. I will behave professionally and ethically at all times. My learning car will be well maintained, clean and tidy (weather permitting) at all times. My car is fitted with dual-controls and is fully insured for driving tuition purposes.
07. Punctuality In your own interests you are advised to be punctual for your lesson slots. I would normally wait 10 minutes after your lesson time, before the lesson would be abandoned and the lesson fee forfeited. A reciprocal waiting time may become necessary if I am delayed due to unforeseen circumstances. I will make up any lesson time lost as a result of this at the end of the normal lesson time or as soon as possible.
08. Payments * You are required to make payment for the course or the driving lessons in advance of the training. * The deposit or any subsequent training fees paid are not refundable in the event you decide to cancel the lessons once the booking has been accepted by me and placed in my diary. At this point a binding agreement is made between yourself and me. This does not in any way affect your statutory rights to be provided with the goods and services you have bought.
09. The Driving Test * Driving tests can be booked by yourself or myself on your behalf. Driving test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone else's driving test and vice-versa. Changes to lesson bookings as a result of this will be notified immediately. Test appointments must be notified to me as soon as they are known to you, otherwise I cannot guarantee to provide a vehicle for the test or any lessons just prior to it. * In the interests of customer and public safety I reserve the right to withhold the use of the training car for the test if, in my opinion, your driving is actually or potentially dangerous - behaviour which if repeated on the test would result in a test failure. Test cancellation Ten clear working days (Sundays and public holidays don't count as working days) notice of test cancellation or postponement is required by the DVSA. You will find the deadline date on your DVSA test confirmation email. Failure to provide the required notice will result in the loss of your test fee. I cannot be held responsible for any postponement or cancellation of tests by you or the DVSA. However, I will do all that is possible to arrange another test as quickly as possible and to help you to reclaim expenses from the DVSA if appropriate.
10. Your Statutory Rights Nothing in these terms and conditions will reduce your statutory rights relating to faulty goods or services provided. I have a statutory obligation to provide you with goods and services fit for the purpose for which they were bought and as described. If you have any doubts about your statutory rights please contact your local Trading Standards Department or Citizen's Advice Bureau.
Privacy Policy
What Information Do We Collect About You? We collect information about you when you enquire, register or place an order on this website. If you subsequently agree to provide a review and a photography of yourself (upon passing the driving test) we may display this information on various social media such as Facebook or Instagram. Please note once on such social media platforms we can not prevent your review or image being copied or shared. However, should you wish to exercise your right to subsequently remove any such information under our control we will happily do so as soon as possible.
How Will We Use Your Information? Information provided to us will only be used to contact you regarding lesson times, or anything related to your learning. Information will not be kept once you have passed your test or have moved on. Bank account details are not stored and are not shared with anyone.
Safeguarding Policy
Tangerine Driving School is fully committed to safeguarding the welfare of all, young people and adults. It recognises its responsibility to take all reasonable steps to promote safe practice and to protect people from harm, abuse and exploitation.
Tangerine Driving School recognises its duty of care under the Children and Young Persons Act 1963, the Children (Performances and Activities) (England) Regulations 2014, the Children Act 1989 and the Criminal Justice and Court Services Act 2000 (in Scotland Protection of Children (Scotland) Act 2003). Working Together to Safeguard Children 2015, Keeping Children Safe in Education September 2016.
I have the required DBS check and appropriate licence in place as awarded and required by the Government body Driver Vehicle Standard's Agency (DVSA).